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Frequently Asked Questions - LOYALTY REWARDS

  • Online: Simply sign up with your email on our website and you'll receive a one-time login link via email to get started.
  • In-store: Visit any of our store locations, and our friendly staff will assist you with creating your account.
  • SILVER: Automatically unlocked upon sign up; no minimum spending required.
  • GOLD: Spend SGD 800 within 12 months.
  • BLACK: Spend SGD 1600 within 12 months of attaining GOLD. Alternatively, spend SGD 2400 within 12 months in the SILVER Tier.
  • SILVER: No spending needed to stay in this tier.
  • GOLD: Spend SGD 800 within 12 months of reaching GOLD.
  • BLACK: Spend SGD 1600 within 12 months of reaching BLACK.
  • 10% off is available to the first order of new members only and it cannot be combined with other discounts.
  • If a previous purchase has been made on the account, the discount will no longer be available.
  • This applies only if you've joined Loyalty Rewards within 14 April 2025 and 14 July 2025.
  • Upon creation, it will automatically be credited into your account.

Start earning points as soon as you join the GG<5 Loyalty Program!

  • Points are awarded based on Singapore Dollars (SGD) spent, regardless of location.
  • SILVER: Earn 1 point for every SGD 1 spent.
  • GOLD: Earn 1 point for every SGD 1 spent.
  • BLACK: Earn 2 points for every SGD 1 spent.
  • Points are valid for 12 months and will expire at the end of the same month they were earned the following year.
  • Points can be redeemed for cash rebate, the more points you redeem at once, the greater the value per point.
  • Learn more on points redemption here.
  • Points can be earned but cannot be redeemed for purchase of gift cards.
  • Applies only to Gold and Black Loyalty Tier. Further details will be announced throughout our communication channels.
  • GOLD Tier: One-time 15% off on your birthday month
  • BLACK Tier: One-time 20% off on your birthday month
  • A $20 Voucher and $50 Voucher will be rewarded upon an upgrade of your Loyalty Tier to Gold and Black Tier, respectively.
  • The Welcome Voucher is applicable on a one-time use basis. 
  • SILVER: With a minimum purchase of SGD 79
  • GOLD: With a minimum purchase of SGD 79
  • BLACK: With a minimum purchase of SGD 49
  • Points earned from purchases will not be rolled back
  • Returned items will be refunded in full via Store Credit, even if Points were redeemed for the purchase
  • If an exchange item is of the same price, there will not be any changes made to the accumulated points.
  • If an exchange item is of higher price, additional points will be issued upon top-up made by the customer.
  • As soon as the order is updated to completion.
  • The Terms & Conditions for all rewards and benefits are outlined in the Terms of Use, specifically under the Loyalty Rewards Section.
  • All conditions are clearly stated, and we are not responsible for any misunderstandings or miscommunications.