CHANGE OF MIND
At GG<5, we understand your Online purchase may not be suitable and you may wish to return your item(s) for exchange or store credit. Returns must be made within 14 days from the in-store purchase date or online shipping date. Item(s) returned must be in their original condition, with price tag, unworn, unwashed or undamaged. If the order does not meet the promotion terms after the return, the additional discount issued will be deducted from the store credit.
SALE ITEMS
Sale Specials are not eligible for return. Other Sale item(s) are eligible for a one-time size/colour exchange of the same style. Reservation of inventory for size/exchange is strictly not allowed. If the size/colour request for an exchange is unavailable, you will be eligible to exchange for another sale item of the same value or higher. Sale item(s) are not eligible for Store Credit.
Return via drop-off in-store after the Sale period will be handled by the back office. Please allow 7 business days to process.
PERFECT PAIRING
Purchase of Perfect Pairing sets is eligible for a size/colour exchange or a refund via store credits. All items in the set have to be returned for the request of refund via store credit.
PERFECT BUNDLE
Purchase of Perfect Bundle items is eligible for a change of size or colour. If you prefer to exchange it for another item, you must request a return and make a new purchase. Return store credit will be the final paid price excluding the bundle discount.
HOW TO RETURN YOUR ONLINE ORDER
Return the item(s) with a completed Return Form for us to process an exchange in size/colour/style or refund via store credit equivalent to the *purchase value into your GG<5 account, valid for six months (regular-priced items).
The exchange item(s) has to be of equal value or higher, any remaining balance will be forfeited. When the exchange order requires a top-up or local re-delivery request (S$5.00), additional fees will be requested via email.
Refunds are strictly not applicable on all orders. Purchase of gift cards is final and cannot be returned, exchanged, or refunded. Item(s) purchased with store credit are not eligible for further returns.
* Purchase value - If the order does not meet the promotion terms after the return, the additional discount issued will be deducted from the store credit.
Return at any GG<5 Store
An exchange can be processed in-store where the item is available. Otherwise, the return will be handled by the back office. Please allow 7 business days to process. Acceptance of your return in-store confirms that your order is eligible for return.
To find the nearest store near you: www.gg5.com/stores
Return via Traceable Postage Service
It is recommended that the customer use a traceable postage/courier service as GG<5 does not accept any liability for items lost or damaged in transit. The return fee will be at your expense.
GG<5 PTE LTD
10 Ubi Crescent
#01-85 (Lobby E) Ubi Techpark
Singapore 408564
CHANGE OF MIND
At GG<5, we understand your Online purchase may not be suitable and you may wish to return your item(s) for exchange or store credit. Returns must be made within 14 days from the in-store purchase date or online shipping date. Item(s) returned must be in their original condition, with price tag, unworn, unwashed or undamaged. If the order does not meet the promotion terms after the return, the additional discount issued will be deducted from the store credit.
SALE ITEMS
Sale Specials are not eligible for return. Other Sale item(s) are eligible for a one-time size/colour exchange of the same style. Reservation of inventory for size/exchange is strictly not allowed. If the size/colour request for an exchange is unavailable, you will be eligible to exchange for another sale item of the same value or higher. Sale item(s) are not eligible for Store Credit.
Return via drop off in-store after the Sale period will be handled by the back office. Please allow 7 business days to process.
PERFECT PAIRING
Purchase of Perfect Pairing sets is eligible for a size/colour exchange or a refund via store credits. All items in the set have to be returned for the request for store credit refund.
PERFECT BUNDLE
Purchase of Perfect Bundle items is eligible for a change of size or colour. If you prefer to exchange it for another item, you must request a return and make a new purchase. Return store credits will be the final paid price excluding the bundle discount.
HOW TO RETURN YOUR ONLINE ORDER
Return the item(s) with a completed Return Form for us to process an exchange in size/colour/style or refund via store credit equivalent to the *purchase value into your GG<5 account, valid for six months (regular-priced items).
The exchange item(s) has to be of equal value or higher, any remaining balance will be forfeited. When the exchange order requires a top-up or local re-delivery request (S$5.00), additional fees will be requested via email.
Refunds are strictly not applicable on all orders. Purchase of gift cards is final and cannot be returned, exchanged, or refunded. Item(s) purchased with store credit are not eligible for further return
*Purchase value - If the order does not meet the promotion terms after the return, the additional discount issued will be deducted from the store credit.
Return at any GG<5 Store
An exchange can be processed in-store where the item is available. Otherwise, the return will be handled by the back office. Please allow 7 business days to process. Acceptance of your return in-store confirms that your order is eligible for return.
To find the nearest store near you: www.gg5.com/stores
Return via Traceable Postage Service
It is recommended that the customer use a traceable postage/courier service as GG<5 does not accept any liability for items lost or damaged in transit. The return fee will be at your expense.
GG<5 PTE LTD
10 Ubi Crescent
#01-85 (Lobby E) Ubi Techpark
Singapore 408564
NOTE
- Once your return is received at the back office, you will receive an email notification from us. It can take 7 business days to process.
- For International Customer Returns, please contact our Customer Care Team with your order number and the items you wish to return to initiate the return process
- For any other questions, please email our Customer Care Team